FAQ

1- How can i order from your website?

you can order directly from our website by following below steps:
1 - select the size you wear usually
2 - Click add to cart button
3 - open your cart by clicking on the cart icon at the top right of the screen
4 - click checkout
5 - you will redirected to customer information page where you will add your information
6 - after filling your information, click "continue to shipping method" then click "continue to payment method "
7 - choose the payment method you want
8 - after you add the payment information click "complete order "
we can also created the order for you and send an invoice by email to pay

to order through whatsapp, contact us . 

2- How much will i pay for shipping?

we offer free Domestic Sipping ( USA ) . 

International Shipping cost depends on the shipping method you choose at the checkout:

DHL  3-6 days  = $83

USPS  12-14 days   = $49

3- When shall I receive my order?

For USA customers, delivery time within 2-5 days.

International delivery time depends on the shipping method you choose at the checkout:

DHL  3-6 days

 USPS  12-14 days

 

4 - Which countries do you ship to? 

We ship worldwide

5- How can I choose a correct size?

We know that online shopping is something scaring you especially when it comes to choosing the size that fits you, we have a detailed size chart for each product we sell under each product description section. 

6- Why you don’t have a physical shop?

According to the Time Use Institute, the average dress shopping trip takes 3 hours in physical stores. If you multiply that by the 2 trip per week average, in order to get finally the dress that you want, that’s over 24 hours per month you’re spending in the dress shop! Even if Physical shops have a huge collection of dresses, you can’t try all of them because it a tiring and time consuming mission, we provide you with the styles that already worn and you can see them without the need of trying all of them out Another thing is, Physical shops can’t show you all new designs in regular basis because designers come up with new styles regularly and it needs time in shipping, customs and arranging styles in the shop. While we can update you regularly with the latest styles and you also can pre-order them!

7- Why shall I buy from fostani.shop?

Well, that’s a good question! We offer some added advantages that will make you always happy to shop with us:

  • We guarantee 100% original brands
  • Fast delivery
  • Secure and easy shopping
  • Easy Returns
  • Lowest price guarantee (If you have already purchased evening dress from fostani.shop and find a lower price in the next 10 days of your order we will refund you the difference.

Exceptions: Advertised price must be sold online at an Authorized Retailer! Product must be available for immediate shipment in size and color ordered. This does not apply to any dress marked sale, clearance, special auction, etc. Cannot be combined with any other discount, coupon or special offer)

8- I did not like the item that I have received, how can you help?

If you are not 100% satisfied with your purchase, you can return it, read our return policy here

9- How can I contact customer service?

You can contact us by sending an e-mail to info@fostani.shop

10 - Can I cancel my order?

Our order processing system is automated and therefore cannot be cancelled upon ordering. 

11- Do your prices include customs fees?

We make our best to made the customs fees as low as we can,

For Arab countries we handle the customs fees if it shipped out with Aramex .

Some countries may charge import duties and taxes or other random fees. carrier company may also , charge handling fees for processing your parcel through customs.

Sorry, we have no control over this and it's your responsibility to pay for any fees.
We suggest you find out what fees are applicable in your country before you order.